Exchange Policy
Can I make an exchange?
Evelyn
Last Update há 2 anos
1. If you just placed your order, and your order hasn't been processed.
You can modify your order by sending us requests. If any replacements, exchanges, add additional items, refunds or extra charges will be possible.
2. If your order is still under processing.
-- Exchange is possible for preorder items during the preorder period. Check more information about what preorder is.
-- For in stock items, once your order has been proceeded, 20% of the original item payment will be charged as a restocking fee if you request a replacement.
Please contact us online or email [email protected] for the detailed exchange information.
Refunds or extra charges might be possible due to the replacement you requested.
* It happens that you might receive an email about the item you ordered was out of stock after placing your order. Feel free to contact us to request a replacement or a refund.
3. No exchange for shipped out orders.
More information please read our Order Cancellation and Return Policy.